Refund Policy — Hisparadise Clean

Overview

At Hisparadise Clean, customer satisfaction is our priority. This policy outlines your rights when cancelling an order or requesting a refund.

Cancellation Policy

When you cancel	Refund	Notes
Before driver departs for pickup	Full Refund	No questions asked
After pickup, before processing begins	75% Refund	Logistics fee retained
After processing has started	No Refund	Service is already underway
Cleaning service (24h+ notice)	Full Refund	Cancel at least 24 hours before the scheduled time
Cleaning service (less than 24h notice)	50% Refund	Staff scheduling costs incurred

Quality Complaints

If you are unhappy with the quality of our work, you must notify us within 48 hours of delivery. We will investigate and offer one of the following resolutions:

Re-do: We will redo the affected items or service at no additional cost
Partial refund: A proportional refund based on the extent of the issue
Full refund: In cases of serious failures where a re-do is not practical

Claims submitted after 48 hours will not be accepted, as it is not possible to verify the condition of items after that time.

Damage & Loss

If an item is damaged or lost due to our negligence, compensation is calculated based on the item's depreciated value, up to a maximum of 10× the service fee charged for that item. We do not accept liability for pre-existing damage or items not disclosed at intake.

How to Request a Refund

To request a cancellation or refund:

Log in to your account and cancel from the order detail page, or
Contact us via our contact page, WhatsApp, or phone

Approved refunds are processed within 5–7 business days to the original payment method.

Refund & Cancellation Policy