FAQ — Hisparadise Clean

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Getting Started

How do I place an order?

Create a free account, choose your service (laundry or cleaning), select your items or room type, pick a pickup/service time, and confirm. Our team will handle the rest.

Do I need an account to place an order?

Yes — an account lets you track your orders, manage your address, and view your history. Registration is free and takes under a minute.

What areas do you cover?

We currently serve Asaba, Delta State and the immediate surrounding areas. Enter your address during booking to confirm coverage.

Laundry Services

What laundry services do you offer?

We offer wash & fold, dry cleaning, ironing/pressing, and specialty care for delicate items. Check our Pricing page for a full item list.

How are my clothes handled?

Each order is treated as a separate batch — your items are never mixed with another customer's laundry. We use professional-grade machines and gentle detergents.

What if an item is damaged or lost?

While rare, if an issue occurs we will investigate and compensate fairly based on the item's value. Contact us immediately via our support page or WhatsApp.

How long does laundry take?

Standard turnaround is 24–48 hours from pickup. Express same-day service is available for orders placed before 10 AM, subject to capacity.

Cleaning Services

What cleaning services are available?

We offer home cleaning, deep cleaning, office/commercial cleaning, post-construction cleaning, and move-in/move-out cleaning.

Do I need to provide cleaning supplies?

No — our team brings all necessary equipment and eco-friendly products. If you have a preferred product, you're welcome to leave it out for us to use.

Can I request a quote before booking?

Yes! For larger or custom jobs, use the "Get a Quote" option. Our team will assess your needs and provide a price within a few hours.

Pickup & Delivery

How does pickup and delivery work?

After placing an order you'll receive a confirmation with your pickup window. Our driver will collect from your door and return your clean items to the same address.

Is there a minimum order for free delivery?

Free pickup and delivery is included on all orders above our minimum order value. Check the checkout page for the current threshold.

Can I track my order?

Yes — log in to your dashboard and visit "My Orders" to see real-time status updates for every stage of your order.

Payments & Billing

What payment methods do you accept?

We accept bank transfers, debit/credit cards, and wallet top-ups via your account dashboard. Payment is collected after order completion.

Can I pay on delivery?

Cash on delivery is available for certain order types. This option will appear at checkout if eligible for your area.

What is your refund policy?

If we are unable to fulfil your order or you are unsatisfied with the result, you may be eligible for a refund or re-do. See our Refund Policy page for full details.

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Frequently Asked Questions